Cities, Municipalities & Local Government

Offer digital services to citizens and staff with Paperwork. Accept payments, eSignature, attachments, and more. Build efficient workflows for processing submitted forms.

Public-Facing Forms

Eliminate the need for over-the-counter interactions by allowing citizens to submit forms right from your website. Empower your staff through efficient digital workflows for processing submitted forms and communicating with citizens.

Department Examples

Office of the Clerk

Make your forms easier to use and more accessible for citizens. For Clerk's Departments this means faster processing times, fewer calls and emails, and less physical traffic. E-Signature and Payments make it possible for citizens to submit forms without stepping foot in City Hall.

EXAMPLE FORM

Deputation Application

Building & Planning

Many of the forms handled by municipal building and planning departments require information and signatures from multiple parties at various stages throughout a project. Make managing these processes faster and easier with Paperwork.

EXAMPLE FORM

Application for a Permit to Construct or Demolish

Parks & Recreation

From pavilion rentals to summer programs to facility maintenance schedules, Parks and Rec departments have a lot to stay on top of. Paperwork makes form submission and management easy, and payments can be taken within forms.

EXAMPLE FORM

Application to Hold a Picnic or Wedding

Social Services

Few organizations manage the sheer volume of forms and paper-based processes that social services offices do. Paperwork keeps everything organized and makes it easy to see client's progress and help them if they get stuck.

EXAMPLE FORM

Ontario Works Direct Deposit Request

Finance & Treasury

Finance & Treasury departments manage a high volume of citizen interactions and many of these are based on forms. Offer online forms with Paperwork that simplify complex processes and ensure accurate completion of forms.

EXAMPLE FORM

Pre-Authorized Tax Payment Plan

Internal Form Processes

Deliver digital services not only for public-facing forms, but also internal staff paperwork, vendor interactions, and exchanges with other stakeholders.

Department Examples

Human Resources

Whether a municipality has 5 employees or 50,000, managing a municipal workforce is anything but easy. Paperwork provides efficient solutions for staff to fill the necessary forms with clear instructions and tracking features to keep tabs on progress.

EXAMPLE FORM

Leave of Absence Request

EXAMPLE FORM

Address Change Form

Finance & Treasury

Expense claims, vendor payment requests, transfer payments — in Treasury the consequences can be great if anything is late or lost. Paperwork lets you track the progress of form processes to be sure nothing falls through the cracks.

EXAMPLE FORM

Purchasing Card Application Form

Information Technology

IT departments are generally responsible for implementing new systems and training employees on new software. Paperwork is quick and easy to get up and running, and IT can use it to process forms such as service requests or hardware requisitions.

EXAMPLE FORM

Network Access Request

Give staff and citizens the power to save time

Create organization-wide value by implementing digital form processes across your municipality.

Reduce Walk-in Volume

Many citizens, given the choice, will elect to use digital self-serve options to interact with their municipality. This reduces the physical traffic through city hall and saves valuable staff time.

Spend less time on in-person interactions

Reduce staff-citizen contact

Improve access to services for all citizens

Increase Staff Efficiency

Speeding up form processes has a big impact on staff efficiency. With Paperwork, a single staff member can manage more processes more efficiently than was ever possible with paper.

Digitize form processes

Reduce staff time spent on incorrect submissions

Allow staff to work effectively from anywhere

Reduce Errors in Submissions

Paperwork allows you you to set fields as required so that the form cannot be submitted until it is complete. Digital submissions also reduce legibility errors and save staff time.

Reduce entry errors and missing fields

Reduce the need for clarification communications

Eliminate legibility and formatting issues

Improve Process Management

Advanced process management features make it easy to stay on top of submissions throughout their entire lifecycle. Collaborate across teams, delegate tasks, and stay organized.

Manage and delegate tasks and approvals

Ensure no submissions are lost or missed

Search and access in-progress or archived submissions

Accept Payments

Eliminate the frustration of manually processing payments. Easily add required payments to any form in Paperwork to collect fees by credit card. Optionally include a convenience fee to cover the cost of payment processing.

Bring Your Own Payment Provider

Integrate any current payment gateway used by your organization or set up an account with our preferred gateway, Stripe.

Intelligent Amounts
With Field Logic

Set a flat fee for a form OR use an intelligent fee that is based on form fields, selections, or advanced calculations.

eSignature Regulations

Legality and Enforceability of eSignature

eSignature is recognized as being just as legal and enforceable as ink signatures by most countries around the world. Read our eSignature whitepaper to learn the details.

WHITEPAPER

eSignature Benefits
& Regulations

Data Security

Security Standards

The security and reliability of Paperwork is protected through a variety of industry-standard practices including encryption in-transit and at-rest, automatic failover, geographically distributed network infrastructure, and advanced security and analytical tools.

Learn more about security standards >

Data Residency

All Paperwork users may choose to store their data in one of four zones:

Canada

United States

United Kingdom

European Union

Many countries have data residency laws requiring government data to be stored within their country. However, not all do. If your country is not represented in the above list, you should consult local data legislation.

Learn more about Data Residency >

Accessibility

WCAG 2.0 AA Compliance

The end-user experience for citizens completing forms is fully accessible, meeting WCAG 2.0 AA standards, which are commonly required for municipal and government websites.

Screen Reader Compatible

Paperwork has been optimized for and tested with screen readers to allow access for those with low or no eyesight.

Keyboard Controllable

The entire form completion process can be completed using only the keyboard, making it accessible for those with low dexterity and those with low or no eyesight.

High Contrast & Adjustable Fonts

Paperwork is compatible with high contrast modes on modern operating systems and allows for font sizes to be adjusted.

Mobility-Impaired Access

By removing the need for in-person interactions, Paperwork increases access to municipal services for mobility-impaired individuals, allowing them to interact with their municipality from home.

Make Your Forms Smarter

eSignature

Collect legally binding eSignatures with ease.

Learn more about e-Signature regulations for municipalities

Attachments

Require uploads of specific files with form submissions or include optional attachments for supporting information.

Required Fields

Never receive incomplete forms again. Ensure that all required fields are completed before the form is submitted.

Field-Based Calculations

Implement Excel-like calculations between fields to perform operations, determine totals, and more.

Multi-Form Packages

Create packages of individual forms from your library. Give citizens all the forms they need to complete in one place.

Save & Finish Later

Allow people filling your forms to save their progress and continue later with an emailed link.

Efficient Workflows & Collaboration Tools

Give staff the tools to process submissions more efficiently and make interdepartmental communication and approvals simpler.

Manage & Delegate
Tasks and Approvals

Stay organized with tools for tracking completion, delegation, and approval.

Intelligent Routing
of Submissions

Route form submissions to the correct staffperson for processing without any manual intervention.

Improve Remote Team Productivity

Help your remote workforce to be more efficient than ever when working from home.

Keep Detailed Records and Archived Data

Maintain long-term records securely in Paperwork.

Take the next step

Talk to a member of our sales team today. Experience Paperwork firsthand.

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